Terms of Use

Last updated: July 13, 2026

These Terms of Use ("Terms") govern access to and use of the Blotter service available at getblotter.com (the "Service"), operated by Blotter ("we", "us"). By creating an account, signing in, or using the Service, you agree to these Terms on your own behalf and, if you use the Service for a security company, on that company's behalf (the "Customer").

1. What the Service is

Blotter converts field notes written by security personnel into structured, objective incident reports. It manages a report lifecycle (draft, finalized, closed), supports evidence photographs, electronic attestation and signature, follow-up addenda, supervisor review, and branded PDF export. Part of this work is performed with the assistance of artificial intelligence, as described in section 4.

2. Accounts and access

The Service is a business tool for use by Customers and the personnel they authorize (guards, supervisors, administrators).
You are responsible for keeping credentials — including passwords and any shared crew access codes — confidential, and for all activity under them. Tell us immediately at support@getblotter.com if you suspect unauthorized access.
The Customer is responsible for managing which personnel have access, and for deactivating personnel who leave.

3. Customer content and responsibilities

Reports, narratives, photographs, and addenda submitted to the Service ("Customer Content") belong to the Customer.
The Customer is responsible for ensuring that its collection of information in incident reports — including information about third parties — is lawful and consistent with applicable privacy legislation and the Customer's own obligations.
The Customer grants us a limited licence to host, process, and display Customer Content solely to provide the Service. We claim no other rights to it.
You agree not to submit content you have no right to collect, and not to use the Service to harass, defame, or unlawfully surveil any person.

4. AI assistance — the author is the author

This section matters more than most, so it is written plainly:

The Service uses AI to rewrite an author's notes into objective language and to ask clarifying questions when facts are missing. It is designed never to invent facts.
Every generated draft, and every suggested rewrite of a follow-up, is presented to the human author for review and editing before it becomes part of the record. By finalizing and signing a report, the author certifies that its contents are true and accurate.
The finalized report is therefore the author's statement, not ours. We do not warrant that any report will be admissible in, or given weight by, any court, tribunal, insurer, or other body, and nothing in the Service constitutes legal advice.

5. The record's integrity

Finalized reports are locked by design. They cannot be edited by anyone — including us — through the Service; corrections and new information are recorded as attributed, timestamped addenda. By using the Service you accept this append-only model, which exists to make records defensible.

6. Acceptable use

You agree not to:

Probe, disrupt, or circumvent the Service's security or access controls, or access another company's data;
Use the Service to violate any law, or to create records you know to be false;
Resell or provide the Service to third parties except as agreed with us in writing;
Reverse engineer the Service except to the extent the law permits notwithstanding this term;
Use the Service in a way that imposes unreasonable load on it or interferes with others' use.

7. Fees, trials, and cancellation

Paid plans are billed at the prices published at getblotter.com or as otherwise agreed in writing, plus applicable taxes.
Free trials convert to paid plans only with your agreement — no credit card is required to start a trial.
You may cancel at any time. On cancellation, you may export your complete report history, and we will handle remaining data as described in our Privacy Policy.
We may change prices with at least 30 days' notice; changes take effect at your next billing cycle.

8. Our intellectual property

The Service — its software, design, and branding — is ours or our licensors' and is protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Customer PDFs carry the Customer's branding; that branding remains the Customer's property.

9. Availability and support

We work to keep the Service available, secure, and fast, but the Service is provided "as is" and "as available." We do not guarantee uninterrupted operation, and scheduled maintenance or events beyond our reasonable control may affect availability. We recommend exporting important reports as PDFs promptly after finalization.

10. Limitation of liability

To the maximum extent permitted by law:

Neither party is liable to the other for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, or data;
Our total aggregate liability for all claims arising out of or relating to the Service is limited to the amounts the Customer paid for the Service in the twelve (12) months preceding the event giving rise to the claim;
Nothing in these Terms limits liability that cannot be limited by law, including liability arising from fraud or wilful misconduct.

11. Termination

We may suspend or terminate access for material breach of these Terms if the breach is not cured within a reasonable period after notice, or immediately where the breach threatens the security of the Service or other customers. Sections that by their nature should survive termination (including sections 3, 4, 8, 10, and 13) survive.

12. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here with a new "last updated" date and, for material changes, notify Customers by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, and the parties attorn to the exclusive jurisdiction of the courts of Ontario, sitting in Ottawa.

14. Contact

Questions about these Terms: support@getblotter.com.

These Terms are presented in plain language for clarity. They are a starting framework and do not constitute legal advice; organizations with specific compliance requirements should seek independent counsel.